Andrés Ortiz Serrano

IT Technician · Photographer

Cartago, Costa Rica
Mail Icon andressos2489@gmail.com Phone Icon +50671126269
Andrés Ortiz Serrano

About me

IT technician with 15+ years of experience in technical support and systems administration. Audiovisual project editor and photographer. Specialized in Windows Server infrastructure, SQL Server databases and enterprise solutions.

Experience

  • Technical Support BusinessPro

    Costa Rica - On site

    Summary:

    • Technical support and implementation of business software solutions, infrastructure and database administration.

    Responsibilities:

    • Implementation and support of business software solutions.
    • Helpdesk customer service with optimized response times.
    • Administration and maintenance of Windows Server and IIS servers.
    • Deployment and administration of SQL Server databases.
    • Backup management with tools such as SQLFPTANDBACKUP.
    • Diagnosis and resolution of problems in on‑premise and cloud infrastructure.
    • Support for corporate users using ticketing systems.

    Achievements:

    • Successful implementation of electronic invoicing systems for multiple companies.
    • Infrastructure administration for important corporate clients.
    • Windows Server
    • SQL Server
    • IIS
    • Technical Support

  • Technical Support Servicios de Informática Lexington S.A

    Costa Rica - On site

    Summary:

    • Deployment of business applications, server administration and backup and recovery solutions.

    Responsibilities:

    • Deployment of business applications on on‑premise and cloud servers.
    • Migration of SQL Server databases between versions and environments.
    • Administration of Windows Server and IIS configuration.
    • Implementation of backup and disaster recovery solutions.
    • Specialized technical support in diagnosis and problem resolution.

    Achievements:

    • Deployment of large‑scale projects at Lexington S.A.
    • SQL Server migrations with zero downtime.
    • Windows Server
    • SQL Server
    • IIS
    • Backup and recovery

  • Branch Manager Compubetel S.A

    Costa Rica - On site

    Summary:

    • Branch management, basic technical support and customer service.

    Responsibilities:

    • Staff management and team coordination.
    • Customer service and basic technical support.
    • Retail and corporate sales.

    Achievements:

    • Technical support for multiple users with a high level of satisfaction.
    • Customer Service
    • Technical Support
    • Team Management

Education & Certificates

Skills

Aortiz2026